Are you not completely satisfied with your order? Then you can of course send it back. Whatever the reason, you have the right to cancel the order up to 14 days after receipt without giving a reason.
You can cancel your order up to 14 days after receiving it by sending an email to: email@example.com. After the cancellation you have 14 days to return the order. You will then be refunded the full order amount including shipping costs of your received order. If part of the order is returned, the shipping costs will not be reimbursed. The costs (€ 4.25 for letterbox post with track and trace and € 6.95 for parcel post) for sending back to us are for your own account.
After receiving your return, the amount will be refunded within 14 days to the account used to place your order, provided the product has been received back in good order.
If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this value reduction of the product to you. Treat the product with care and ensure that it is properly packaged on a return.
Any (partially settled) repayment of the purchase amount only takes place when I have received the complete product back.
Both the risk of sending and the costs of a return are for your own account. Add your name and order number to your return, so that we can easily process your return. The Edelsteen Inspiratie Foundation advises you to send your return with track & trace or to ensure that you have a proof of shipment. This way you can always prove that you have sent something back if it disappears at the post. If you do not do this and it does not arrive at us, we cannot handle the return shipment.
Each personalized item is unique and customized. Custom-made and personalized / matched items can be returned. However, these products are not eligible for reimbursement or reimbursement of costs incurred.